Our Mission Statement
In This Section
Our Purpose
To deliver safe health care with a human touch.
Our Vision
To be the most trusted and accessible private health care provider in the UK.
Our Mission
To provide access to affordable, private health care, delivering compassionate, safe treatment, underpinned by excellent medical services that contribute positively to the health and wellbeing of the communities we serve.
Our Values
Integrity – to uphold professional and ethical standards in a trusting and nurturing environment that promotes personal growth, transparency and accountability.
Compassion – to deliver patient-centred care with professionalism and kindness whilst safeguarding patient dignity, autonomy and preferences.
Respect – to consider and serve patients and colleagues in a way that values their humanity and uniqueness, treating individuals with honour, privacy, and empathy.
Company Objectives
- To increase turnover.
- To achieve a downward trend in patient complaints.
- To increase overall satisfaction rates of patients.
- To achieve human resource key performance indicators (turnover rate, training, tenure, net promoter score).
- To improve compliance performance.